Website URL - https://emcare.org/

Introduction

These terms and conditions govern your use of this website. By using this website, you accept these terms and conditions in full.

If you disagree any part of these terms and conditions, you must not use this website.

Ownership of Material and Copyright

Unless otherwise stated, the owners and/or its and associates own the intellectual property rights in the website and all material on the website.

Subject to the rules of use below, all intellectual property rights are reserved.

Use of the Website

You may view and print pages (and, in some cases, download) content from the website for your own personal or non-commercial use, subject to the restrictions set out in these terms and conditions.

You may not:

Restricted Access

We reserve the right to restrict access to areas of this website, or the entire website, at our discretion.

If we provide you with a user logon and password to enable you to access restricted areas of this website or other content or services, you must ensure that the user ID and password are kept confidential.

We may disable your user ID and password in our sole discretion without notice or explanation.

User Content

In these terms and conditions, "user content" means material (including without limitation text, images, audio material, video material and audio-visual material) that you submit to this website, for whatever purpose.

Your user content must not be illegal or unlawful, must not infringe any third party's legal rights, and must not be capable of giving rise to legal action whether against you or us or any other party.

We reserve the right to edit or remove any material submitted to this website, or stored on our servers, or hosted or published upon this website.

Notwithstanding our rights under these terms and conditions in relation to user content, we do not undertake to monitor the submission of such content to, or the publication of such content on, this website.

No Warranties

This website is provided 'as is' and may change from time to time. We make no representations or warranties, express or implied, in relation to this website or the information and materials provided on this website.

Without prejudice to the generality of the foregoing paragraph, we do not warrant that:

Nothing on this website constitutes, or is meant to constitute, advice of any kind. If you require advice in relation to any legal, financial, medical or other matter you should consult an appropriate professional or authority.

Limitations of Liability

We will not be liable to you for any reason whatsoever in relation to the contents of, or use of, or otherwise in connection with, this website:

Privacy Policy

Please also visit the Privacy Policy governing our use of any information provided to us.

Assignment

We may transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions without notifying you or obtaining your consent.

You may not transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions.

Unenforceable Provisions

If any provision of these terms and conditions is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions.

Breach

Without prejudice to our other rights under these terms and conditions, if you breach these terms and conditions in any way, we may take such action as we deem appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.

Severability

If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect. If any unlawful and/or unenforceable provision would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

Entire Agreement

These terms and conditions constitute the entire agreement between you and us in relation to your use of this website, and supersede all previous agreements in respect of your use of this website.

Jurisdiction

These terms and conditions will be governed by and construed in accordance with the laws of South Africa.

Changes to our Terms and Conditions

If we decide to change these terms and conditions, we will post those changes on this page.

Contacting Us

If you have any questions regarding these Terms and Conditions you may contact us through this website.

Detailed description of goods and/or services
EMCARE Group (Pty) Ltd is a business in the education industry that provides legal compliance fire and safety training services.

Delivery policy

Subject to availability and receipt of payment, requests will be processed within 24 hours and delivery confirmed by way of booking confirmation. For online training courses immediate access will be granted to our training system, and for in classroom bookings a confirmation email will be sent. Statement of results are not issued for single unit standards. Certificates of achievement are issued to competent delegates.

Return and Refunds policy
The provision of goods and services by EMCARE Group (Pty) Ltd is subject to availability. In cases of unavailability, EMCARE Group (Pty) Ltd will refund the client in full within 30 days. We do not provide refunds, however we will issue credit to be used towards any other course provided at an EMCARE training venues should a customer elect to do so. No refunds of any course fees paid will be effected for non- attendance of, or no show for courses on the confirmed date as booked.

Postponements (Please inform us in writing):

• More than 2 weeks before course date:  No charge.
• More than 1 week before course date: R 500.00 postponement fee. 
• More than 1 day before course date: R 1000.00 postponement fee. Please note: only 1 postponement is allowed per course event.

Customer Privacy policy
EMCARE Group (Pty) Ltd shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.

Payment options accepted
Payment may be made via Visa, MasterCard, Diners or American Express Cards or by bank transfer into the EMCARE Group (Pty) Ltd bank account, the details of which will be provided on request.

Card acquiring and security
Card transactions will be acquired for EMCARE Group (Pty) Ltd via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details
Customer details will be stored by EMCARE Group (Pty) Ltd separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za.

Merchant Outlet country and transaction currency
The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

Responsibility
EMCARE Group (Pty) Ltd takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of domicile
This website is governed by the laws of South Africa and EMCARE Group (Pty) Ltd chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature, The Training Venue, Plot 5, Geluk street, Myngenoegen, Polokwane.

Variation
EMCARE Group (Pty) Ltd may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information
This website is run by EMCARE Group (Pty) Ltd (private company) based in South Africa trading as EMCARE and with registration number 2015/394040/07. 

EMCARE Group (Pty) Ltd contact details
Company Physical Address: 

HQ: The Training Venue, Plot 5, Geluk street, Myngenoegen, Polokwane.  

Email: accounts@emcare.org

Telephone: 0152954578